Do you have a passion for customer service? Want a career where you can make a positive impact on the public and improve the safety of roadways? If so, the Iowa Department of Transportation has the right position for you! The Clinton Driver & Identification Service Center is looking for a new member to join its team.
As a Driver’s License Specialist, you’ll be responsible for issuing licenses or IDs, administering drive tests, and answering questions about driving records and eligibility. You will be a customer service expert in Driver and Identification Services. We have many modems to help customers and you must be comfortable with them all. Our Driver’s License Specialist will:
- Ensure each driver is capable of safely operating the vehicle for which they are licensed
- Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills, and road driving examinations
- Become a subject matter expert on driver’s license eligibility and licensing requirements as well as identification requirements based on the federal REAL ID standards
- Support the citizens of Iowa by answering phone calls from around the State. Using the knowledge you have gained becoming a subject matter expert to schedule appointments and read drive records.
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Shift: Monday- Friday 8:00 AM- 4:30 PM; occasional in-state travel should be expected to report to various locations for testing.
Work Conditions: When administering drive tests, you’ll be exposed to all weather elements for an extended period of time.
Special Requirements:
- Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks.
- After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here.
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!
You have the freedom to flourish in Iowa – Apply today!
If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
